Who can access Good Company's services?

Anyone living with disability, impairment, or requiring support can access Good Company's services. We support NDIS participants, private clients, and clients referred by other agencies such as the Department of Communities.

What areas does Good Company operate in?

Good Company operates throughout Perth, Western Australia and Melbourne, Victoria.

Is Good Company an NDIS registered provider?

Good Company offers services to NDIS participants who have plan-managed or self-managed NDIS plans, which includes the majority of NDIS participants. Good Company is not an NDIS registered provider, so we are unable to provide services to participants with NDIA-managed plans.

How is Good Company different from other disability service providers?

Good Company stands out through a mentorship-driven model, pairing participants with dedicated mentors who focus on empowerment, personal growth and long-term relationships. Supports are flexible and participant-led, so your goals and preferences shape how we work with you. We use values-based hiring, selecting team members for character as well as skills, and prioritise consistency so you work with people you know and trust. We offer premium-level service without unnecessary red tape, with fast response times, clear communication and proactive transparency. Good Company is also culturally sensitive and inclusive, proudly supporting people from culturally and linguistically diverse backgrounds, LGBTIQ+ communities, and Aboriginal and Torres Strait Islander peoples.

Who are Good Company's mentors and team members?

Good Company is made up of motivated individuals who are passionate about supporting people living with disability to live their best lives. Our mentors and team members are selected for their values, empathy and commitment to person-centred support. You can learn more about our team on the 'Our Team' page of our website.

What's the process like to get started with Good Company?

Our team guides you through each step to make getting started as simple as possible. We explain how our services work, learn about your goals and preferences, and work with you and your support network to set up supports that fit your needs. You can read more about the full process on our 'Getting Started with Good Company' page.

Can I choose my own mentor?

Yes, you can choose your own mentor. We consider factors such as how long you would like your supports to be, your preferences, mentor availability and geographical range. We guide you through these considerations during the selection process, but the choice is ultimately yours. If you choose a mentor who lives further away, you can opt to use NDIS funding to cover a travel charge for their extended travel.

Do I need an NDIS plan to receive support from Good Company?

Most clients we support are NDIS participants, but you do not need an NDIS plan to receive support from Good Company. We also support clients from other Government agencies, such as the Department of Communities, and individuals who choose to pay privately. For private clients who are not eligible for an NDIS plan, GST applies as we are an Australian service-based business.

How long does it take to start receiving support?

If you prefer, we can begin your support within a few days of our initial discussion. In many cases, especially when we are liaising with Support Coordinators, it typically takes between 1 and 3 weeks before support starts. This allows time for Coordinators to complete due diligence such as checking NDIS funding, assisting with induction documents and sharing any relevant therapist guidance with us.

What is the NDIS and how does it work?

The National Disability Insurance Scheme (NDIS) is a government-funded scheme that provides support and services to people living with disability. It is designed to help people complete tasks of daily living, engage in the community, access employment opportunities and work towards their goals. More information is available on the official NDIS website at ndis.gov.au.

Can you help me understand my NDIS plan?

We can help you understand your NDIS plan in relation to the services we provide. For a full understanding of your plan and funding, the best approach is to work closely with your Plan Manager, Support Coordinator, Local Area Coordinator (LAC) and other support providers, who can explain how different parts of your plan work together.

What is a Local Area Coordinator (LAC)?

A Local Area Coordinator (LAC) is funded by the NDIS to help you understand, access and make the most of your NDIS plan. They are not support workers or service providers, but they guide you through the NDIS process. An LAC can help you check eligibility, create your first NDIS plan based on your goals and needs, connect you with services and community supports, prepare for plan reviews and find local opportunities to participate in community life.

What is a Support Coordinator (SC)?

A Support Coordinator is a professional funded through your NDIS plan to help you understand, organise and get the most out of your supports. They work directly with you to make sure your plan is working for your goals. A Support Coordinator can help you understand your NDIS funding, connect you with service providers such as Good Company, coordinate your supports, resolve issues that arise during service delivery and prepare for plan reviews by tracking your progress.

What is a Plan Manager (PM)?

A Plan Manager is a professional who helps you manage the funding in your NDIS plan. They handle the financial side, including paying service providers, tracking budgets, processing invoices and NDIS claims, and providing monthly statements. Using a Plan Manager gives you more choice and control because you can usually work with both registered and non-registered providers.

Does Good Company work with plan-managed, self-managed and NDIA-managed plans?

Good Company can provide services to participants with plan-managed and self-managed NDIS plans. We are unable to work with NDIA-managed plans. If you have an NDIA-managed plan and would like to work with Good Company, you can apply to the NDIA to change your plan management type to plan-managed or self-managed. Your Support Coordinator can usually help you with this process.

What types of services does Good Company offer?

Good Company offers a range of 1:1 support services, including disability support (non–capacity-building), disability mentoring (capacity-building), Finding and Keeping a Job support to help you find meaningful work and settle into a new role, employment support to assist you on the job, and microenterprise support to plan, launch and operate a small business you are passionate about.

Does Good Company provide manual handling or personal care?

Good Company does not provide support with manual handling or personal care tasks such as toileting or showering. We are a boutique support service that specialises in mentoring and capacity-building supports, and our training is focused on these areas.

What services are available for children, teens or adults?

We provide tailored, person-centred support for children, teens and adults. For children, this may include play-based mentoring, help with communication, emotional regulation and routines at home or in the community. For teens, we focus on goal-based mentoring, life skills, confidence-building, support with school transitions or part-time work, and community access. For adults, supports can include independent living skills such as budgeting and cooking, attending appointments, community participation, mentoring to achieve personal, social or employment goals and skill-building for greater autonomy. Each person is matched with a mentor who suits their age, needs and personality so support feels natural and empowering.

Are Good Company staff qualified and experienced?

Every team member at Good Company is carefully selected for their qualifications, experience and character. Many have formal training or a strong interest in disability support, community services or related fields. Staff hold relevant clearances such as NDIS Worker Screening or police checks and receive ongoing training and supervision. New team members can access guidance from senior staff so they can provide safe, effective support. We believe great support starts with great people.

Do staff undergo background checks?

Yes. All Good Company staff and mentors complete comprehensive background checks before working with participants. This includes an NDIS Worker Screening Check or recent National Police Clearance, Working With Children Check where required, interview assessments for values and reliability, and proof of vehicle registration and comprehensive insurance for team members who drive. We take safety seriously and only work with people who meet our strict standards.

Can I request a different mentor if I feel my current mentor isn't the best fit?

Absolutely. The right connection makes a big difference. If you feel your current mentor is not the best fit for any reason, you are encouraged to let us know. You can contact us by phone, email or via the contact form on our website. We will listen to your feedback and work with you to match you with someone whose personality, communication style and support approach better suits your needs.

How do I give feedback or make a complaint?

We welcome feedback and complaints because they help us improve our services. You can provide feedback or lodge a complaint via our feedback and complaints page on the website, by emailing our office, or by calling us. We have dedicated phone numbers for Perth and Melbourne, and we will respond respectfully and promptly to any concerns you raise.

What is Good Company's cancellation policy?

Good Company follows the NDIS cancellation guidelines to balance fairness for both clients and staff. Short-notice cancellations with less than 7 days' notice may still be billed under the NDIS Price Guide. No cancellation fee applies when you provide at least 7 days' notice. If cancellations or non-attendance happen frequently, we will work with you to find a solution that better suits your needs. Cancellations can be made by calling or emailing our office, and we encourage as much notice as possible so we can offer alternative paid work to your mentor.

How is my personal information stored and protected?

Good Company takes privacy and confidentiality very seriously. Personal information is stored in secure, password-protected digital systems with restricted staff access. Only team members directly involved in your support can access your details, and only what they need to provide services. We comply with the NDIS Practice Standards, Australian Privacy Principles and relevant legislation, and all staff receive training in privacy, data security and ethical handling of client information.

How does Good Company ensure quality and compliance with NDIS standards?

We maintain high quality and compliance by using skilled and screened staff, providing ongoing training, and operating under clear policies around privacy, complaints, incidents and duty of care that align with NDIS expectations. All mentors and support workers hold current clearances such as NDIS Worker Screening Checks or Police Checks, plus first aid, CPR, driver's licence and appropriate vehicle insurance. Senior team members regularly review support notes and provide guidance, we actively seek feedback from participants and families, and our management team monitors service quality and stays up to date with NDIS rules, pricing and compliance obligations. Even though we are not NDIS-registered, we hold ourselves to high standards because participants deserve safe, consistent, high-quality support.

PERTH

MELBOURNE

ADELAIDE

SYDNEY

CANBERRA

PERTH

MELBOURNE

ADELAIDE

CANBERRA

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