Our Approach to Participant-Centred, Strengths-Based and Ethical Practice
At Good Company Disability Services, our work is guided by a clear commitment to participant-centred and strengths-based practice. We recognise that every participant brings individual goals, lived experience, preferences and capabilities. Our role is not to direct a person’s life, but to support them to build confidence, capacity and autonomy in ways that are meaningful to them.
Our approach prioritises dignity, respect, collaboration and transparency. We aim to provide supports that are consistent, professional and aligned with each participant’s NDIS goals.
While we are not an NDIS-registered provider, representatives, partners, or affiliates of the National Disability Insurance Scheme (NDIS) or the National Disability Insurance Agency (NDIA), we work collaboratively with participants, plan managers, and support networks to deliver person-centred, high-quality supports that complement existing services.
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Promoting Respect, Dignity and Participant Empowerment
Respect and dignity are foundational to all interactions. Participants are supported to make informed decisions about their own lives, including how and when supports are delivered.
We promote empowerment by:
Encouraging active participation in goal setting
Supporting informed decision-making
Respecting cultural background, identity and communication preferences
Maintaining privacy and confidentiality
Supporting participants to express their views safely
Empowerment is not about doing tasks for a participant. It is about building the skills, knowledge and confidence that allow participants to increase independence over time.
We recognise that trust is earned through consistent, respectful engagement. Every participant interaction is guided by the principle that individuals are experts in their own lives.
Strengths-Based and Person-Centred Practice in Daily Support
Strengths-based practice focuses on identifying and building on what a participant can do, rather than focusing solely on challenges. Person-centred practice ensures that supports are shaped around the individual’s goals, preferences and aspirations.
In daily service delivery, this means:
Tailoring supports to individual learning styles
Working at a pace that suits the participant
Encouraging skill development rather than dependency
Adapting communication methods to individual needs
Aligning activities with stated NDIS goals
Rather than applying a standardised model of support, we collaborate with each participant to identify realistic steps toward greater independence, confidence and community participation.
Person-centred practice also means recognising when a participant’s goals change. Supports are reviewed and adjusted to ensure they remain relevant and meaningful.
Professional Standards, Staff Training and Ongoing Development
Professionalism is essential in disability services. We are committed to maintaining consistent standards in communication, documentation and service delivery.
Our expectations of staff include:
Clear and respectful communication
Reliable scheduling and punctuality
Accurate record keeping
Adherence to service agreements
Maintaining appropriate professional boundaries
Ongoing learning and reflective practice are encouraged to ensure supports remain aligned with best practice in the disability sector.
Professional standards also extend to collaboration. Where appropriate, we work constructively with allied health professionals, support coordinators, plan managers and other providers to ensure services are coordinated and aligned with participant goals.
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How We Respond to Feedback, Complaints and Continuous Improvement
Feedback is an important part of maintaining quality and accountability. Participants are encouraged to share feedback about their experience, including concerns or suggestions for improvement.
Our approach to feedback includes:
Listening respectfully and without defensiveness
Clarifying concerns promptly
Identifying practical steps to address issues
Reviewing processes where necessary
Documenting outcomes appropriately
We recognise that concerns, when handled appropriately, can strengthen trust and improve service delivery. Continuous improvement is embedded in our approach to ensure supports remain safe, respectful and effective.
Participants are supported to understand their rights and options if concerns arise.
Transparency in Costs, Communication and Service Delivery
Transparency builds trust. We aim to ensure participants understand:
What services are being delivered
How those services align with NDIS goals
Applicable pricing structures
Service agreement terms
Cancellation policies
Clear communication reduces misunderstandings and supports informed decision-making. Service agreements are explained in plain language wherever possible, service fees are publicly displayed on our website, and participants are encouraged to ask questions before commencing services.
Reliable communication practices include:
Confirming schedules
Providing timely updates if changes occur
Maintaining accurate documentation
Responding to enquiries in a professional manner
We aim to ensure that participants and families feel informed, respected and confident in the supports they receive.
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Our Commitment to Ethical and Participant-Focused Practice
Ethical practice means acting in the best interests of participants while respecting autonomy and choice. It involves maintaining professional boundaries, avoiding conflicts of interest and ensuring decisions are guided by participant goals.
We recognise that high-quality disability support is built on:
Consistency
Collaboration
Clear communication
Respect for individual rights
Ongoing reflection and improvement
Our approach is designed to support participants to build independence, confidence and meaningful engagement in their community.
Frequently Asked Questions
What does participant-centred practice mean in disability support?
Participant-centred practice means that supports are guided by the individual’s goals, preferences and choices. Participants are actively involved in decision-making about how services are delivered. The focus is on collaboration, respect and autonomy rather than directing or controlling outcomes.
What is strengths-based practice?
Strengths-based practice focuses on identifying and building on a participant’s abilities, interests and existing skills. Rather than concentrating solely on limitations, this approach encourages growth by recognising what is already working well and expanding from there.
How do you promote dignity and respect in daily supports?
Dignity and respect are demonstrated through clear communication, maintaining privacy, honouring cultural identity, supporting informed choice and ensuring participants are treated as equal partners in their support journey. Staff are expected to maintain professional boundaries and uphold respectful conduct at all times.
How do you ensure professional standards are maintained?
Professional standards are supported through clear service agreements, accurate documentation, consistent communication and ongoing reflective practice. Staff are expected to follow established policies and uphold appropriate professional conduct in all interactions.
How do you work with other providers and allied health professionals?
Where appropriate and when consent is given, collaboration occurs with support coordinators, allied health professionals and other providers to ensure supports are aligned with the participant’s goals. Communication is guided by participant consent and focuses on coordinated, goal-directed support.
How do you handle feedback or complaints?
Feedback is welcomed as part of continuous improvement. Concerns are acknowledged respectfully and addressed promptly. Participants are informed of their rights and options, and processes are in place to ensure matters are reviewed fairly and transparently.
How do you ensure transparency in pricing and service agreements?
Service agreements outline the scope of supports, pricing and cancellation terms in clear language. Participants are encouraged to ask questions before services commence. Communication about changes or adjustments is provided in a timely and straightforward manner.
Is your approach aligned with the NDIS Practice Standards?
Our approach is guided by principles consistent with the NDIS Practice Standards, including respect, safety, participant rights and quality service delivery. Policies and procedures are reviewed to ensure alignment with applicable standards and legal requirements.
How does your approach support long-term independence?
By focusing on skill development, decision-making confidence and goal alignment, supports are structured to gradually increase participant autonomy. The aim is to build sustainable capacity rather than create reliance on ongoing assistance.