Good Company Disability Services Pty Ltd
Effective Date: 27 May 2025
Last Updated: 27 May 2025

Our Commitment

“At Good Company Disability Services, we believe accessibility is a right, not a privilege. We are dedicated to creating spaces—physical, digital, and relational—where everyone feels welcome, supported, and empowered.”

We are committed to ensuring that all people—regardless of ability, background, language, or communication preference—can access, understand, and participate in our services with dignity, independence, and equality. 

This practice complies with the Privacy Act 1988 (Cth) and the NDIS Practice Standards on the date noted as effective date on this policy.

What Accessibility Means to Us

Accessibility refers to the inclusive design of environments, communication methods, technologies, and services that enable equitable access and participation for all people, including those with disability, older persons, neurodiverse individuals, and culturally and linguistically diverse communities.

We recognise that accessibility is not one-size-fits-all. Our approach is grounded in understanding and responding to intersecting barriers, including disability, language, culture, neurodiversity, trauma, gender identity, and communication style.

What We Do to Support Accessibility

We embed access and inclusion across all areas of our organisation:

1. Communication Access

• Staff are trained in inclusive communication.

• Written, verbal, and visual communication is tailored to suit individual needs during service delivery and planning.

2. Digital Accessibility

• Our website is designed in alignment with WCAG 2.1 Level AA standards wherever possible.

• Pages are compatible with screen readers, have clear structure and navigation, and include descriptive text for links and images.

• We actively invite feedback on website accessibility and address identified issues promptly.

3. Program and Service Design

• Clients’ access needs, preferences, and support requirements are identified at intake and reviewed regularly.

• We make reasonable adjustments to accommodate any barrier to participation.

• People with lived experience of disability are engaged to co-design and review services, communication materials, and client tools.

Feedback and Support

We value feedback and rely on it to improve our accessibility practices.

You can contact us in any of the following ways:

• Phone (WA): (08) 9334 6995

• Phone (VIC): (03) 9069 7866

• Email: [email protected]

• Online form: https://goodcompanyds.com.au/contact-us/

If you need assistance submitting feedback or prefer an alternative format (e.g. video, verbal, Easy Read), please let us know—our team will support you to participate in the way that best suits you.

All feedback is handled respectfully and confidentially.

Continuous Improvement

This Accessibility Statement is reviewed regularly in consultation with clients, staff, and people with lived experience of disability. We are committed to continuously learning, improving, and modelling best practice in access and inclusion.