Code Of Conduct
Good Company Disability Services Pty Ltd
Effective Date: 19 Sep 2026
Last Updated: 19 Sep 2026
At Good Company Disability Services, we are committed to creating safe, respectful, and inclusive spaces for everyone we support.
This Code of Conduct explains the behaviours we ask all participants, family members, carers, and visitors to follow when engaging with our services — so we can work together in a safe and positive environment.
Your Rights Matter
We believe everyone deserves to:
Be safe and treated with respect
Make choices about their support
Communicate in a way that works best for them
Be listened to and speak up without fear
Have their culture, identity, and preferences respected
We promise to support your rights and dignity every step of the way.
What You Can Expect From Our Staff
Every Good Company worker is bound by the NDIS Code of Conduct and by our internal Staff Code of Conduct and Professional Boundaries Policy. This means our staff will:
- Act with honesty, integrity and transparency
- Respect your privacy and keep your information confidential
- Provide supports safely and competently, with care and skill
- Respect your right to make your own decisions
- Never engage in, or tolerate, violence, abuse, neglect, exploitation or discrimination
- Keep professional boundaries, including not accepting gifts or money, not entering personal or financial relationships with you, and not connecting with you on personal social media
- Report anything that puts your safety or rights at risk
What Does Accessibility Mean?
Accessibility means that our services are easy to use, safe, and inclusive for everyone — no matter how you move, communicate, think, or live your life.
We work with you to understand your needs and make sure you can take part fully and comfortably.
Working Together Repectfully
To help everyone feel safe and welcome, here are some ways we can work well together:
Be Respectful
Treat staff, participants, and visitors kindly
Respect everyone’s personal space and privacy
Avoid yelling, swearing, or threatening behaviours
Communicate Safely
Let us know how you prefer to communicate
Share concerns calmly — we’re here to listen
Use phones and social media respectfully and privately
Follow safety instructions from staff
Tell us if something doesn’t feel right or safe
Don’t bring drugs, alcohol, or weapons to any site
Avoid any behaviour that could hurt others
If someone isn’t following this Code:
We’ll talk with them respectfully
We’ll work together to find a safe and fair solution
Everyone’s safety will come first
You’ll be supported to take part in the process where needed
Feedback and Concerns
We want to hear from you.
If you have a concern, or want to share feedback (good or bad), you can:
Talk to your support worker, coordinator, or our office team
Call us:
(08) 9334 6995 (WA)
(03) 9069 7866 (VIC)
Email: hello@goodcompanyds.com.au
Need help giving feedback?
We can support you with communication tools, or a support person. Just let us know what works best for you.
We Keep Improving
This Code is reviewed regularly with help from participants and families. Your feedback helps us grow and make our services better for everyone.
Thank You
Thank you for helping make Good Company a safe, respectful, and empowering place for all.
We look forward to supporting you — and working together with care and respect.