NDIS Support Coordination
Empowering Your NDIS Journey, Every Step of the Way
Need help navigating your NDIS plan?
Our Support Coordination service connects you with the right providers, ensures your supports align with your goals, and helps you build the skills to manage your plan with confidence.
Whether you’re new to the NDIS or navigating a plan review, we walk alongside you with clarity, compassion, and commitment.
At Good Company Disability Services, Support Coordination is centred on empowering participants to take informed control of their supports. We focus on clarifying plan goals, connecting individuals with the right services, and developing the skills and knowledge needed to manage supports independently and with confidence over time.
While we are not an NDIS-registered provider, representatives, partners, or affiliates of the National Disability Insurance Scheme (NDIS) or the National Disability Insurance Agency (NDIA), we work collaboratively with participants, plan managers, and support networks to deliver person-centred, high-quality supports that complement existing services.
What Is Support Coordination?
Support Coordination is a capacity-building support that helps you:
Understand and implement your NDIS plan
Connect with appropriate services and supports
Build your confidence and skills to manage your plan independently
There are different levels of Support Coordination in the NDIS:
Support Connection – short-term help to connect with informal, mainstream, and funded supports.
Support Coordination – a higher level of assistance to understand your plan, coordinate supports, and build capacity.
Specialist Support Coordination – for participants with more complex needs or challenging circumstances.
At Good Company, we offer Support Coordination and Specialist Support Coordination, tailored to your unique needs.
Our Approach
We believe effective Support Coordination is about empowerment, choice, and partnership. Here’s how we work:
✅ Person-centred – Your goals, preferences and values guide everything we do.
✅ Independent & Unbiased – We are not affiliated with any service providers. Our recommendations are always in your best interest.
✅ Local Knowledge – With teams in Perth and Melbourne, we know your community and the providers who can best meet your needs.
✅ Goal-focused – We help translate your NDIS goals into real outcomes.
✅ Respectful & Collaborative – We work closely with families, carers, and professionals to support you holistically.
What We Help With
Our Support Coordinators assist with:
Understanding your NDIS plan and budget
Connecting you with trusted local providers
Coordinating service bookings and agreements
Monitoring and reviewing supports
Preparing for plan reassessments or reviews
Building your capacity to manage your own supports
Navigating community, health, housing, and education systems
Crisis management and urgent support responses
Resolving issues or service gaps through advocacy
How can we support you?
Specialist Support Coordination
For participants with high or complex needs, our Specialist Support Coordination service provides:
Support to address complex barriers to service delivery
Coordination across multiple providers or systems
Risk management and safety planning
Linkages with health, justice, housing, and child protection services
A consistent point of contact during crisis or transition periods
Who Is Support Coordination For?
You may be eligible for Support Coordination if:
Your NDIS plan includes “Capacity Building – Support Coordination” funding
You are new to the NDIS or your circumstances have changed
You have complex needs or require coordination across multiple supports
You want to develop the skills to manage your plan more independently
If you’re unsure whether you’re eligible, we’re happy to help review your plan.
Why Choose Good Company?
Good Company Disability Services offers more than Support Coordination—we offer partnership and empowerment.
What We Offer
🧭 Guidance You Can Trust |
💬 Clear, Respectful Communication |
🤝 A Dedicated Coordinator |
🧑💼 Industry Professionals |
🌱 Outcome-Driven Support |
Why It Matters
We know the NDIS and we’ll simplify it for you. |
No jargon, no confusion—just support. |
You’ll have a consistent point of contact. |
Our team is experienced and well-trained. |
We help you reach your personal goals. |
Confidentiality & Compliance
All services are delivered in accordance with the NDIS Practice Standards and Quality Indicators. We are committed to protecting your privacy and delivering ethical, participant-focused services at all times.
This practice complies with the Privacy Act 1988 (Cth) and the NDIS Practice Standards on the date noted as effective date on this policy.
Useful Links
NDIS Support Coordination FAQ
What is NDIS Support Coordination?
NDIS Support Coordination helps participants understand, implement and make the most of their NDIS plan. A Support Coordinator works alongside the participant to connect with appropriate providers, build confidence in navigating services and strengthen their ability to manage supports independently over time.
What does a Support Coordinator actually do?
A Support Coordinator may assist with:
Explaining funded supports in the NDIS plan
Connecting participants with service providers
Coordinating services to work together effectively
Supporting service agreements and understanding responsibilities
Building skills to manage supports more independently
The focus is on capacity building and practical coordination.
How is Support Coordination different from Plan Management?
Support Coordination helps participants implement their plan and connect with services. Plan Management focuses on managing funding and paying invoices. A Support Coordinator does not manage NDIS funds unless they are also separately engaged for Plan Management services.
How is Support Coordination different from mentoring?
Support Coordination focuses on service navigation and plan implementation. Mentoring focuses on personal development, confidence building and skill development. While both aim to increase independence, their roles and scope differ.
Can a Support Coordinator attend meetings with providers?
Yes. A Support Coordinator may attend meetings with allied health professionals, service providers or other stakeholders where appropriate. The aim is to support communication, ensure services align with goals and build the participant’s confidence in participating in these discussions.
Does Support Coordination guarantee services or funding approvals?
No. Support Coordinators do not approve funding or make decisions on behalf of the NDIA. They provide guidance, coordination and support within the participant’s existing plan.
Can Support Coordination help during plan reviews?
Yes. A Support Coordinator may assist participants to prepare for plan reviews by gathering information, reflecting on progress and identifying ongoing support needs. The participant remains central to decision-making throughout the process.
What if a participant is unhappy with a provider?
A Support Coordinator can assist participants to explore alternative providers, review service agreements and understand their rights and options. The focus is on supporting informed decision-making.
Is Support Coordination personalised?
Yes. Support Coordination is tailored to the participant’s goals, circumstances and preferences. The level of coordination depends on the participant’s plan funding and individual needs.
What funding category covers Support Coordination?
Support Coordination is funded under the Capacity Building category of an NDIS plan, where approved. Participants should confirm the level of coordination included in their plan documentation.