NDIS Support Coordination
Empowering Your NDIS Journey, Every Step of the Way
Need help navigating your NDIS plan?
Our Support Coordination service connects you with the right providers, ensures your supports align with your goals, and helps you build the skills to manage your plan with confidence.
Whether you’re new to the NDIS or navigating a plan review, we walk alongside you with clarity, compassion, and commitment.
At Good Company Disability Services, Support Coordination is centred on empowering participants to take informed control of their supports. We focus on clarifying plan goals, connecting individuals with the right services, and developing the skills and knowledge needed to manage supports independently and with confidence over time.
We are not representatives, partners or affiliates of the National Disability Insurance Scheme (NDIS) or the National Disability Insurance Agency (NDIA). We work collaboratively with participants, plan managers, and support networks to deliver person-centred, high-quality supports that complement existing services.
What Is Support Coordination?
Support Coordination is a capacity-building support that helps you:
Understand and implement your NDIS plan
Connect with appropriate services and supports
Build your confidence and skills to manage your plan independently
There are different levels of Support Coordination in the NDIS:
Support Connection
short-term help to connect with informal, mainstream, and funded supports.
Support Coordination
a higher level of assistance to understand your plan, coordinate supports, and build capacity.
Specialist Support Coordination
for participants with more complex needs or challenging circumstances.
At Good Company, we offer Support Coordination and Specialist Support Coordination, tailored to your unique needs.
Our Approach
We believe effective Support Coordination is about empowerment, choice, and partnership. Here’s how we work:
Person-centred
Your goals, preferences and values guide everything we do.
Transparent & Unbiased
If we ever suggest a Good Company service, we’ll tell you upfront and give you other options too, so the choice always stays yours. Our recommendations are always in your best interest.
Local Knowledge
With teams in Perth and Melbourne, we know your community and the providers who can best meet your needs.
Goal-focused
We help translate your NDIS goals into real outcomes.
Respectful & Collaborative
We work closely with families, carers, and professionals to support you holistically.
What We Help With
Our Support Coordinators assist with:
Understanding your NDIS plan and budget
Connecting you with trusted local providers
Coordinating service bookings and agreements
Monitoring and reviewing supports
Preparing for plan reassessments or reviews
Building your capacity to manage your own supports
Navigating community, health, housing, and education systems
Crisis management and urgent support responses
Resolving issues or service gaps through advocacy
Specialist Support Coordination
For participants with high or complex needs, our Specialist Support Coordination service provides:
Support to address complex barriers to service delivery
Coordination across multiple providers or systems
Risk management and safety planning
Linkages with health, justice, housing, and child protection services
A consistent point of contact during crisis or transition periods
Who Is Support Coordination For?
You may be eligible for Support Coordination if:
Your NDIS plan includes “Capacity Building – Support Coordination” funding
You are new to the NDIS or your circumstances have changed
You have complex needs or require coordination across multiple supports
You want to develop the skills to manage your plan more independently
If you’re unsure whether you’re eligible, we’re happy to help review your plan.
How to Find an NDIS Support Coordinator Near You
Searching for a support coordinator near you can bring up a long list. These steps, based on NDIS advice on finding a support coordinator, can help you narrow it down.
- Check your plan. See which level of support coordination is funded and for how long. If your plan doesn’t include it, you can ask for it.
- Start your search. Ask people you trust, talk to your local NDIS partner, or search online for support coordinators near you.
- Call before you sign up. Use the questions below.
- Make a service agreement. It should say what services you’ll get, how they’ll be delivered and how long the arrangement lasts.
Questions to ask a support coordinator
- How much do you charge, and how do you record the hours you claim?
- Have you worked with people with my disability or similar needs?
- Who will I work with, and how will we stay in touch?
- What is your cancellation policy?
- Does your organisation provide any other NDIS supports, and how do you manage conflicts of interest?
If it isn’t working out, you can change support coordinators at any time. You don’t have to wait for your plan to end.
Why Choose Good Company?
Good Company Disability Services offers more than Support Coordination—we offer partnership and empowerment.
What We Offer
Why It Matters
Guidance You Can Trust
We know the NDIS and we’ll simplify it for you.
Clear, Respectful Communication
No jargon, no confusion—just support.
A Dedicated Coordinator
You’ll have a consistent point of contact.
💼 Industry Professionals
Our team is experienced and well-trained.
Outcome-Driven Support
We help you reach your personal goals.
NDIS Support Coordination in Perth
If you’re looking for NDIS support coordination in Perth, it helps to work with someone who knows the local area. Good Company’s head office is in Perth, and our in-person team supports participants across many Perth suburbs.
A Perth support coordinator can help you find local providers with availability, compare your options before you sign anything, and link your NDIS supports with WA services such as health, housing and education. We can meet in person where that helps, or keep in touch by phone and video.
Call 08 9334 6995 or visit our Perth disability services page.
Support Coordinators in Melbourne
For support coordination in Melbourne, Good Company has an in-person team in Melbourne, including mentors on the Mornington Peninsula. That local presence helps us understand what’s available near you.
A Melbourne support coordinator can help you sort through local providers, set up service agreements, and connect your NDIS plan with Victorian health, housing, education and community services. If you live outside our in-person areas, you may be able to work with us by phone or video through our remote services.
Visit our Melbourne disability services page to see what else we offer locally.
What participants and families say
Available near you
Find this support in your city
Confidentiality & Compliance
All services are delivered in accordance with the NDIS Practice Standards and Quality Indicators. We are committed to protecting your privacy and delivering ethical, participant-focused services at all times.
This practice complies with the Privacy Act 1988 (Cth) and the NDIS Practice Standards on the date noted as effective date on this policy.
What's Changing for NDIS Support Coordination
The Australian Government has announced a new commissioned NDIS Support Coordination and Connection service, starting from 1 July 2028. It will replace the way participants get support coordination now. Until then, all participants keep accessing support coordination under existing arrangements.
Public consultation closed on 2 October 2026. The consultation paper shares early ideas, such as fewer approved providers, and workers in the new service not being able to provide other NDIS supports. The final design is a decision for the Government.
Conflicts of interest
Under current rules, a support coordinator can also provide other NDIS supports. The NDIA lists a support coordinator delivering some of a participant’s other NDIS-funded supports as an example of a possible conflict of interest. Under the NDIS Code of Conduct, which applies to all NDIS providers, support coordinators must act with integrity, honesty and transparency, declare and avoid real or perceived conflicts of interest, and recommend supports that suit your needs. NDIA guidance also says providers should offer you other options, so the choice stays yours. Read the NDIA’s guidance on what a conflict of interest is.
2026–27 price limits
Under the NDIS Pricing Schedule 2026–27, the maximum hourly prices outside remote areas are:
- Level 1, support connection: $80.06
- Level 2, coordination of supports: $100.14
- Level 3, specialist support coordination: $190.54
Higher limits apply in remote and very remote areas. These limits apply to NDIA-managed and plan-managed participants. For other changes this year, see NDIS changes 2026: what families need to know.
NDIS Support Coordination FAQ
What is NDIS Support Coordination?
NDIS Support Coordination helps participants understand, implement and make the most of their NDIS plan. A Support Coordinator works alongside the participant to connect with appropriate providers, build confidence in navigating services and strengthen their ability to manage supports independently over time.
What does a Support Coordinator actually do?
A Support Coordinator may assist with:
Explaining funded supports in the NDIS plan
Connecting participants with service providers
Coordinating services to work together effectively
Supporting service agreements and understanding responsibilities
Building skills to manage supports more independently
The focus is on capacity building and practical coordination.
How is Support Coordination different from Plan Management?
Support Coordination helps participants implement their plan and connect with services. Plan Management focuses on managing funding and paying invoices. A Support Coordinator does not manage NDIS funds unless they are also separately engaged for Plan Management services.
How is Support Coordination different from mentoring?
Support Coordination focuses on service navigation and plan implementation. Mentoring focuses on personal development, confidence building and skill development. While both aim to increase independence, their roles and scope differ.
Can a Support Coordinator attend meetings with providers?
Yes. A Support Coordinator may attend meetings with allied health professionals, service providers or other stakeholders where appropriate. The aim is to support communication, ensure services align with goals and build the participant’s confidence in participating in these discussions.
Does Support Coordination guarantee services or funding approvals?
No. Support Coordinators do not approve funding or make decisions on behalf of the NDIA. They provide guidance, coordination and support within the participant’s existing plan.
Can Support Coordination help during plan reviews?
Yes. A Support Coordinator may assist participants to prepare for plan reviews by gathering information, reflecting on progress and identifying ongoing support needs. The participant remains central to decision-making throughout the process.
What if a participant is unhappy with a provider?
A Support Coordinator can assist participants to explore alternative providers, review service agreements and understand their rights and options. The focus is on supporting informed decision-making.
Is Support Coordination personalised?
Yes. Support Coordination is tailored to the participant’s goals, circumstances and preferences. The level of coordination depends on the participant’s plan funding and individual needs.
What funding category covers Support Coordination?
Support Coordination is funded under the Capacity Building category of an NDIS plan, where approved. Participants should confirm the level of coordination included in their plan documentation.
How many hours of support coordination will I get?
It depends on the support coordination funding in your plan, which is usually included for a set amount of time. To estimate your hours, divide your support coordination budget by your coordinator’s hourly rate. For example, at the 2026–27 Level 2 price limit of $100.14 an hour, a $5,000 budget would cover just under 50 hours. Ask your coordinator how they plan to use your hours across your plan.
How do I change my support coordinator?
You choose your support coordinator, and you can change at any time without waiting for your plan to end. Check your service agreement for how much notice you need to give. Line up your new support coordinator before you finish with the old one, so there’s no gap in support, and tell your plan manager if you have one. To switch to Good Company, call 08 9334 6995.
Can my support coordinator and support workers be from the same provider?
Yes, under current rules a support coordinator can also provide other NDIS supports. The NDIA treats this as a possible conflict of interest, so it must be declared and managed, and you should be given other options to choose from. If you’d rather keep them separate, that’s your choice. The proposed service starting in July 2028 would not let its workers provide other NDIS supports, but that design isn’t final.
Do I need a support coordinator if I self-manage?
No. You can self-manage without a support coordinator. Self-managing is about how you pay for supports, while support coordination is a separate support that’s funded only if it’s in your plan. If it is, a support coordinator can show you how to set up service agreements, use the my NDIS portal and app, and build the skills to manage your supports yourself. Read our guide to accessing support if you’re self-managed or plan-managed.
Is there support coordination near me in Perth or Melbourne?
Yes. Good Company offers Support Coordination and Specialist Support Coordination, with in-person teams in Perth and Melbourne. If you live elsewhere, such as Adelaide or Canberra, we can support you by phone and video. Call 08 9334 6995 (Perth) or (03) 9069 7866 (Melbourne) to check whether we cover your area and have a coordinator available.
How do I get support coordination added to my plan?
NDIS Support Coordination helps participants understand, implement and make the most of their NDIS plan. A Support Coordinator works alongside the participant to connect with appropriate providers, build confidence in navigating services and strengthen their ability to manage supports independently over time.
Further reading
All articles- ArticleNDIS Self-Managed vs Plan-Managed: How to ChooseThe pros and cons of each, side by side.Read article
- ArticleAccessing NDIS Supports If You’re Self-Managed or Plan-ManagedHow booking, invoices and payments work.Read article
- ArticleNDIS Plan Review: 6 Signs It May Be TimeWhen to ask for a review and how to prepare.Read article
- ArticleNDIS Changes 2026: What Families Need to KnowThe October changes and what to do now.Read article
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