Frequently Asked Questions

Good Company Disability Services is a values-driven NDIS disability support provider operating across Perth (WA), Melbourne (VIC), Adelaide (SA), and Canberra (ACT). The organisation empowers people of all abilities to make their own decisions, learn new skills, and enjoy meaningful experiences through personalised, participant-centred support.

No. Good Company Disability Services Pty Ltd is an unregistered provider of NDIS supports. They are not representatives, partners, or affiliates of the NDIS or the NDIA. They provide services independently, delivering high-quality support in line with their values and the needs of participants.

ABN: 58 676 459 484  |  ACN: 676 459 484

Yes. Good Company is a proud member of National Disability Services (NDS), Australia’s peak body for non-government disability service organisations. This membership reflects their commitment to quality, collaboration, and the highest standards of care, and keeps the team connected to the latest sector updates, research, and best-practice guidelines.

Good Company is guided by a clear purpose: to empower lives through person-centred, reliable support. Every service they offer is designed to promote independence, confidence, and connection, tailored to the unique goals of each participant. Their leadership team has all worked on the ground in disability services and brings real-world understanding to every interaction.

Good Company offers a wide range of NDIS-funded supports:

• NDIS Mentoring (including Peer Mentoring)
• Employment Support
• School Leaver Employment Supports (SLES)
• Microenterprise support
• Online Business Support and Coaching
• Social and Community Participation
• NDIS Self Care
• Short-Term Accommodation (STA) and Assistance, including Respite
• NDIS Support Coordination

NDIS Mentoring is a personalised support service where participants work one-on-one with a trained mentor to build skills, boost confidence, and achieve their individual goals. Mentors help participants work toward greater independence, social connection, and participation in everyday life. Good Company also offers Peer Mentoring, where participants are supported by someone with lived experience of disability.

SLES is an NDIS-funded program designed to help young people with disability transition from school into employment. Good Company works with participants to explore their interests, develop workplace skills, build confidence, and connect with real employment opportunities.

Microenterprise support helps participants who want to start or grow their own small business. Good Company provides coaching, planning support, and practical guidance to help participants turn their interests and skills into a sustainable enterprise.

This service supports participants to engage with their local community, develop friendships, pursue hobbies, and take part in social activities. The goal is to strengthen community connections and help participants live a more fulfilling social life.

STA provides participants with short stays away from their usual home environment, offering both the participant and their carers a break. Good Company coordinates safe, enjoyable, and well-supported respite experiences.

Support Coordination helps participants understand and implement their NDIS plan. Good Company’s Support Coordinators work with participants to connect them with the right providers, services, and community supports to make the most of their funding.

Getting started is straightforward. You can reach out directly via goodcompanyds.com.au/contact-us or call the relevant office for your state. The team will discuss your needs, your NDIS plan, and the supports that are right for you.

Good Company primarily supports NDIS participants. If you have an active NDIS plan with funding for the relevant support categories, you can engage Good Company as your provider. Contact them to discuss your plan and how they can assist.

Before sessions start, Good Company arranges an in-person introduction between you and your mentor. This meeting is about more than paperwork or scheduling — it is an opportunity to build trust, ask questions, and get comfortable with each other. Families are also welcome to attend.

Good Company creates personalised profiles for both participants and mentors. These profiles capture personal strengths, communication preferences, interests, and goals. For participants, the profile ensures their mentor understands not just what support is needed but who they are as a person. For mentors, it provides context that helps build a stronger relationship from the very first session.

Good Company’s services are funded through NDIS plans. Fees are charged directly against your NDIS plan, so you can focus on building skills and independence without unexpected out-of-pocket costs.

Service fees adhere to the official NDIS Pricing Arrangements and Price Limits, updated regularly by the NDIA. As an independent, unregistered NDIS provider, Good Company independently sets prices to offer greater flexibility while keeping fees aligned with the NDIS Price Guide. There are no hidden costs.

Current rates are published at goodcompanyds.com.au/service-fees. Because the NDIA may update pricing at any time, it is recommended to check this page directly or contact the office for the most up-to-date information.

Good Company asks for at least 7 days’ notice for cancellations or rescheduling. A cancellation fee of 100% may be charged where:

• A participant fails to attend a scheduled support session without reasonable notice, or
• A participant provides less than seven (7) days’ notice for a cancellation.

This timeframe allows the team to fairly compensate staff for lost shifts. Individual circumstances are always considered, and the team will work with participants to ensure a fair and transparent outcome.

Good Company combines a team-based support model, personalised participant and mentor profiles, allied health collaboration, and in-person introductions to deliver support that is both consistent and deeply human. Technology is used in the background to keep mentors well-informed without replacing genuine human connection.

When you receive support from Good Company, you are never relying on just one person. While your mentor plays the key day-to-day role, a whole team works behind them, sharing knowledge and experience. If a mentor is unavailable, another team member can step in without disruption because information and updates are shared across the team.

Yes. Good Company works with participants’ therapists and clinicians to share insights, strengthen outcomes, and ensure supports are aligned with therapy goals. This collaborative approach means support is integrated with the broader network of care around each participant.

In the background, Good Company uses ChatGPT as an internal knowledge tool to help the team access guidance, training notes, and best-practice information efficiently. This does not replace human connection or decision-making. No personal or identifiable participant information is ever entered into the platform.

Good Company implements a robust system of quality and compliance checks, including:

• Structured supervision and regular performance reviews
• Participant feedback processes
• Internal audits against industry benchmarks
• Monitoring against current disability sector guidelines and legislative requirements

All mentors are personally recruited and selected for their skills and alignment with the organisation’s values.

Good Company currently delivers services across:

• Perth and Western Australia (including Joondalup, Cannington, and Mandurah)
• Melbourne and Victoria (including Narre Warren, St Kilda, and Dandenong)
• Adelaide and South Australia
• Canberra and the ACT

Yes. Good Company offers NDIS Remote Services for participants located outside their main service areas. Contact the team to discuss how they can support you remotely.

You can reach Good Company using the following numbers:

• Perth (WA): 08 9334 6995
• Melbourne (VIC): 03 9069 7866
• Adelaide (SA): 08 7081 6501
• Canberra (ACT): 02 6189 3400

You can also send a message via goodcompanyds.com.au/contact-us.

Every mentor is personally recruited by Good Company. Team members are carefully selected not only for their skills and experience but also for their alignment with the organisation’s values and their commitment to participant wellbeing.

Once on board, mentors receive ongoing training, professional development, and clear opportunities for career progression. This allows them to continue growing alongside the participants they support.

Because Good Company operates a team-based model and knowledge is shared across the team, another mentor can step in with minimal disruption. Your goals remain the focus, and no time is lost because context and updates are already shared within the team.

Yes. Good Company has a formal feedback and complaints process available at goodcompanyds.com.au/feedback-and-complaints. Good Company is committed to listening to participants and families and using feedback to continuously improve its services.

Yes. Good Company is always looking for caring and skilled people to join their team. Information about current vacancies and what it is like to work there can be found at goodcompanyds.com.au/careers.

Yes. Good Company offers study placement opportunities for students looking to gain practical experience in the disability services sector. More information is available at goodcompanyds.com.au/study-placement-with-good-company-disability-services.