Who We Support
The mentoring and independence specialist for people who want support to grow, not personal care
Good Company is a mentoring and independence specialist. We help people with disability build life skills, confidence, work readiness and connection through one-to-one mentoring. We’re a great fit if you don’t need much physical help but want support with the social, emotional and planning side of life. We don’t provide personal care, clinical therapy, supported independent living or crisis support. Many people add us to their team alongside their other providers.
Being clear about who we are, and who we’re not, helps you make the right choice. If we’re not the right fit, we’ll tell you, and where we can, we’ll help you find someone who is.
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Who we support
We support adults and young people who want to do more things their own way. Most of the people we work with have low physical support needs but want help with things like routines, planning, confidence, social situations and getting ready for work. We often work with:
- Autistic adults and people with ADHD who want support with routines, planning, executive functioning and social confidence
- People with psychosocial disability who want to build confidence and connection at their own pace
- People who feel anxious in social situations and want a steady, trusted person to practise with
- Young adults leaving school who are working out study, work and adult life
- People who want to work or run a small business, through employment support, SLES and microenterprise
We welcome people of all identities and backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people and culturally and linguistically diverse communities. Our approach is strengths-based and neurodiversity-affirming, and your choices always come first.
What we focus on
1. Mentoring and life skills
One-to-one NDIS mentoring to build everyday skills like cooking, budgeting, travel and managing appointments, step by step until you can do them yourself.
2. Psychosocial and neurodivergent support
Calm, patient support that respects how you think and communicate. We work at your pace, focus on your strengths and help you build routines and confidence that last.
3. Work readiness, SLES and microenterprise
Help to get ready for work, find and keep a job, or start a small business through employment support, SLES and microenterprise support.
4. The right mentor, consistently
We match you with a mentor based on your goals, interests and personality, introduce you in person, and keep you with the same mentor at regular times. Our team shares updates so someone who knows your goals can step in if your mentor is away. Read how matching works.
The Good Company model
Three things work together to make our support different from task-based or rotating-roster support:
- A matched, long-term mentor. You’re matched on goals, interests and personality, meet in person first, then see the same mentor at regular times, with a team behind them.
- Psychosocial-aware, neurodiversity-affirming practice. We work at your pace, respect how you think and communicate, and support your right to make your own choices, including the dignity of risk.
- Structured progress towards your goals. Every session is linked to a goal in your plan and recorded in a case note, so you, your family and your coordinator can see progress over time.
In short: we’re mentors, not just support workers. Our job is to help you need less help over time. See how mentoring differs from support work.
Our neurodiversity-affirming practice
Many of the people we support are autistic, have ADHD or are otherwise neurodivergent. Our job is to help you build the life you want, in a way that works with how your brain works, not to make you seem less neurodivergent.
| What we do | What it looks like in a session |
|---|---|
| Start from your strengths and interests | Your interests are a way in, not a distraction. A love of trains might become travel training. A passion for art might become a market stall. |
| Communicate your way | Your profile records how you like to communicate: talking, text, written plans or visual steps. Your mentor follows it. |
| Keep things predictable | Clear plans for each session, the same mentor at regular times, and as much notice as possible when something has to change. |
| Respect sensory needs | Quieter times and places, breaks when you need them, and no pressure to mask, make eye contact or stop stimming. |
| Build supports, not just skills | Routines, reminders, checklists and apps that make planning and organising easier, so you’re not relying on willpower alone. |
| Your choices, your pace | You set the goals. We don’t use “fixing” language, and we respect your right to try things your way. |
We use the language you prefer, whether that’s “autistic person” or “person with autism”. Read more in our guides to NDIS autism support for adults and the school-to-work transition.
How we fit alongside your other supports
We’re often the mentoring and skill-building part of a bigger team. Here are some examples of how that can look. These are made-up examples, not real participants.
- Leaving school: Sam, 19, is autistic and finishing Year 12. Sam uses SLES with us to build work readiness and travel training, while family and a support coordinator look after the rest of the plan.
- Psychosocial recovery: Priya sees a psychologist and has a larger provider for help at home. She adds a Good Company mentor to build confidence going to a community group. With her consent, her mentor shares updates with her support coordinator.
- Starting a business: Alex wants to sell his artwork. His mentor helps with planning, pricing and market days through microenterprise support, alongside his plan manager.
Who we're not the right fit for
We’d rather be honest up front than stretch our team into areas they’re not trained for. We’re not the right provider if you need:
- Personal care, such as help with showering, dressing or toileting
- High physical support or complex medical care, such as manual handling, hoists or nursing
- Clinical therapy, such as psychology, occupational therapy or behaviour support plans. We’re happy to work alongside your therapists.
- Supported independent living (SIL) or 24/7 support in your home
- Crisis or emergency support. We’re not an emergency service. If you are in danger, call 000. For crisis support, call Lifeline on 13 11 14.
- Short visits under two hours. Our sessions are at least two hours, so there’s time for meaningful work towards your goals.
If you need any of these, we’ll be upfront and, where we can, point you towards providers who offer them. Many of the people we support use us alongside a larger provider that covers their daily care.
How you can use our services
- Plan management: we’re an unregistered NDIS provider, so we work with self-managed and plan-managed NDIS participants. NDIA-managed plans can only use registered providers. See our responsibilities and safeguards.
- Private clients: we also support people who pay privately.
- Where: in person across Perth and Melbourne, including the Mornington Peninsula, with remote support by phone or video in other states. See our service areas.
- When: mentoring sessions run on weekdays, evenings and weekends, arranged around you. Our office is open 9:00am to 5:30pm on weekdays.
- Fees: we charge in line with the NDIS Pricing Arrangements. See our service fees.
- Cancellations: we ask for 7 days’ notice to cancel or change a session. This lets us keep your regular mentor’s roster stable and gives our team fair notice. You’re never charged when we cancel. See our terms of service.
Our responsibilities and safeguards as an unregistered provider
Being an unregistered NDIS provider means we haven’t been through the NDIS registration audit, so we can’t support NDIA-managed participants. It doesn’t lower our obligations. Every NDIS provider, registered or not, must follow the NDIS Code of Conduct, and anyone can raise a complaint about us with the NDIS Quality and Safeguards Commission. Here’s how we keep you safe:
| Safeguard | What it means for you |
|---|---|
| Worker screening | Every mentor is personally recruited by us and holds a current NDIS Worker Screening Check before working with any participant. |
| Code of Conduct | All our team follow the NDIS Code of Conduct and our Staff Code of Conduct. |
| Insurance | We hold current business insurance for the services we provide. |
| Incident management | We record, respond to and learn from every incident, and notify the right authorities when required. See our Incident Management Policy. |
| Complaints | Speak to any of our team or email hello@goodcompanyds.com.au. You can stay anonymous or use an advocate. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544. See our Feedback and Complaints Policy. |
| Safeguarding and privacy | We follow our Safeguarding and Risk Management, Child Safe and Privacy policies. We never enter personal or identifiable information into AI tools. |
| Supervision and quality | Structured supervision, regular performance reviews, participant feedback and internal audits keep standards high. |
Read all our policies.
Fees and cancellations, explained plainly
- Prices: we charge in line with the NDIS Pricing Arrangements and Price Limits. Every rate is listed on our Service Fees page, including transport per kilometre.
- Service agreement first: before support starts, you sign a service agreement that sets out your supports, fees and cancellation terms. Nothing changes without your informed consent.
- Session length: sessions are at least two hours, so there’s time for travel, real work on your goals and a calm finish.
- Cancellations: we ask for 7 days’ notice to cancel or change a session. Notice keeps your regular mentor’s roster steady, which is what keeps you with the same person each week. Short-notice cancellations may be charged in line with the NDIS Pricing Arrangements. Tell us early and we’ll do our best to reschedule. We never charge when we cancel.
- Ending services: you can stop at any time. We ask for 7 days’ notice to help with transition planning, and you won’t be penalised for changing providers.
Not the right fit? Here's where to go next
If we’re not the right fit, we won’t leave you without a next step. With your consent, we’re happy to help you make the first contact, whether that’s calling your support coordinator with you or sharing the information a new provider needs.
| If you need | Where to start |
|---|---|
| Personal care or daily living help | Ask your support coordinator or local area coordinator, or search the NDIS Provider Finder. |
| Therapy or behaviour support | Your support coordinator, or the Provider Finder for occupational therapists, psychologists and behaviour support practitioners. We’re happy to work alongside them. |
| Clinical mental health care | Your GP, who can make a Mental Health Treatment Plan, or Medicare Mental Health on 1800 595 212. |
| Housing, SIL or SDA | Your support coordinator, or your state housing service (Department of Communities in WA, Homes Victoria in VIC). |
| Crisis support | In an emergency, call 000. Lifeline 13 11 14 (24/7). 13YARN 13 92 76 for Aboriginal and Torres Strait Islander people. 1800RESPECT 1800 737 732. |
| Help with the NDIS or an advocate | The Disability Gateway on 1800 643 787 can connect you with free, independent disability advocacy. |
Your rights with the NDIS
Whoever supports you, you have rights. Knowing them makes the NDIS easier to navigate.
- Choice and control: you choose your providers and can change them at any time.
- A support person or advocate: you can bring someone you trust to any meeting, including with us.
- Reviewing NDIA decisions: if you disagree with a decision about your plan, you can ask the NDIA for an internal review, generally within 3 months of receiving it. If you still disagree, you can apply to the Administrative Review Tribunal. Free advocates can help.
- Complaints about any provider: contact the NDIS Quality and Safeguards Commission on 1800 035 544.
- Support to use your plan: see our NDIS funding guides, support coordination and our Participant Rights and Advocacy Policy.
Who We Support FAQ
Does Good Company provide personal care?
No. We focus on mentoring and capacity building, which means helping you learn and practise skills. We don’t provide personal care such as showering, dressing or toileting.
Can I use Good Company alongside another provider?
Yes, and many people do. We often work alongside larger providers, therapists and support coordinators. We’re happy to share updates with your team, with your consent.
Does Good Company support people with psychosocial disability?
Yes. We support people with psychosocial disability to build confidence, routines and connection at their own pace. We’re not a crisis or clinical mental health service, so we work alongside your clinical supports.
Do you support autistic adults?
Yes. Many of the people we support are autistic adults or people with ADHD. Read our guide to NDIS autism support for adults.
Can I use Good Company if my plan is NDIA-managed?
We currently work with self-managed and plan-managed participants. If your plan is NDIA-managed, contact us and we can talk through your options.
Is Good Company a registered NDIS provider?
No. We’re an unregistered NDIS provider, so we work with self-managed and plan-managed participants and people who pay privately. We still follow the NDIS Code of Conduct, screen every mentor, hold business insurance and have incident management and complaints processes. See our safeguards.
What if Good Company can't help me?
We’ll tell you honestly and help you find a next step, such as your support coordinator, the NDIS Provider Finder, your GP or a free disability advocate. See where to go next.
What is your cancellation policy?
We ask for 7 days’ notice to cancel or change a session, so your regular mentor’s roster stays steady. Short-notice cancellations may be charged in line with the NDIS Pricing Arrangements. We never charge when we cancel.
Do you offer evening and weekend sessions?
Yes. Mentoring sessions run on weekdays, evenings and weekends, so support can fit around school, work and the times that suit you best. Sessions are at least two hours.