Contact Us
Tell us a little about what you're looking for. It takes about two minutes, and we'll call you back within one business day.
We use the details you send to respond to your enquiry and, if you go ahead, to set up your supports. Enquiries are stored in Australia. We don’t share your information without your consent unless the law requires it. Our Privacy Policy explains how to see or correct what we hold.
What happens after you get in touch
- Say hello. We call you within one business day for a relaxed chat about your goals, your interests and how your funding works. Then we send a written quote to read in your own time. Nothing is locked in.
- Your mentor match. Once funding is confirmed, we match you with a mentor on personality, interests and location, usually within a week if you live in a central location. You see their profile first, then meet in person. Family is welcome.
- Your regular sessions. Same mentor, regular times, and a service agreement in plain language. We check in regularly with you, or with whoever you’d like kept in the loop.
Handy to have for our chat
Your NDIS number
Your plan’s start and end dates
How your plan is managed, and your plan manager’s details if you have one
The goals in your plan
The days and times that suit you
Let's do this!
Just Call Us Then 🤦♂️
Our Disability Services Include
We are not an emergency or crisis service. If someone is in immediate danger, call 000. For crisis support at any time, call Lifeline on 13 11 14. Current participants who need to change a session outside office hours please leave a voicemail and we will endeavour to get to it as soon as possible.
Call the NDIA on 1800 800 110, Monday to Friday, 8am to 7pm local time or visit them at ndis.gov.au
We want to hear what’s working and what isn’t. Give feedback or make a complaint here, call us, or email hello@goodcompanyds.com.au. You can ask someone to speak for you, and a complaint will never affect your support. If you would rather not raise it with us, or you’re unhappy with our response, contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au.
Questions People Ask
How do I get a support worker through Good Company?
Call, email or send the enquiry form. We call you back within one business day to talk through your goals and how your funding works, then send a written quote. Once funding is confirmed we match you with a mentor, usually within a week if you’re centrally located, and you meet them in person before regular sessions start.
How much does an NDIS support worker cost per hour?
Our fees follow the NDIS Pricing Arrangements and Price Limits and are charged to your NDIS plan. Current hourly rates are on our Service Fees page. You get a written quote before anything starts.
Can I use Good Company if you're an unregistered NDIS provider?
Yes, if your plan is plan-managed or self-managed. NDIA-managed plans can only be used with registered providers. Like every NDIS provider, registered or not, we are bound by the NDIS Code of Conduct. Not sure how your plan is managed? Call us and we’ll help you check.
Do I need a service agreement?
Yes. Before support starts, we write a service agreement in plain language that sets out what we’ll provide, when, and what it costs. Take your time with it, and go through it with family or your support coordinator if you like.
Can I choose my mentor?
Yes. We match on personality, interests and location. You see their profile first and meet in person before sessions begin. If it isn’t the right fit, tell us and we’ll find another mentor.
Can someone else contact you for me?
Yes. Family members, carers, support coordinators and other providers can enquire for you, with your agreement. Coordinators and providers can use the referral form.
What areas do you cover?
In person across Perth and most Melbourne suburbs, Adelaide and Canberra. By phone or video anywhere in Australia.